Investor Charter

A. Vision and Mission Statement for Investors

Vision

Our Vision is to provide customary advisory services built on the principles of risk mitigation and returns optimization; based on market cycles and advanced quant matrix models.

Mission

To advise the suitable investment solution based on their needs and goals which are matching to their risk profile.
To act with integrity and honor, do the right thing and make a company that our employees and clients can be proud of.
To optimize investment yields based on risk profile of the investor.

B. Details of business transacted by the Investment Adviser with respect to the investors

Pi Square Advisors requires all its clients that are subscribing to its Investment Advisory services to enter into an agreement so as to ensure that all details including but not limited to fee details and aspects of conflict of interest are disclosed and confidentiality of information is maintained.

The onboarding process requires the client to take a risk assessment test by filling out a proper and unbiased risk appetite assessment form in order to evaluate one’s risk profile and choose a service that operates in alignment with the said risk profile. The clients are required to choose services that are completely in alignment with their risk appetite and are not to access any service that does not align with the same.

Additionally, the clients are required to be KYC (know your client) registered with Know Your Client Registration Agency (KRA) and Central Know Your Customer Registry (CKYC). For this purpose, PAN details of the client are collected and verification is conducted by the Compliance team. In case the client is registered, Pi Square proceeds with the onboarding process. In case the client is not registered, the compliance team assists the client with the registration process and IPV before proceeding with the onboarding process.

Pi Square conducts audits annually and discloses the status of all the complaints on its website.

Pi Square also discloses the following information on its website:

Name
Type of registration
Registration number
Validity
Complete address
Telephone numbers

Associated SEBI regional/local Office details.

Pi Square only employs the employees that fulfill the criteria set by SEBI for Investment Advisors in terms of qualification and certification.

Pi Square and its employees interact and deal with its clients via the official numbers and Email IDs.

Pi Square maintains all the records of interaction that has taken place between its employees and with all clients including prospective clients (prior to onboarding), where any conversation related to advice has taken place.

C. Details of services provided to investors (No Indicative Timelines)

The client onboarding process for the investment advisory services requires the client to enter an agreement with Pi Square so as to ensure that all details are disclosed and confidentiality of information is maintained. The client is also required to be KYC registered. In case the client is not registered, Pi Square assists the client with the registration before he/she is onboarded. Pi Square gives various disclosures including but not limited to its business, affiliations, compensation etc. in its agreement with the clients. It also discloses:

The client’s risk appetite to the client which is determined by filling out a proper and unbiased risk appetite assessment form in order to evaluate one’s risk profile.
The clients are required to choose services that are completely in alignment with their risk appetite and are not to access any service that does not align with the same.
Pi Square does not access any of the client’s accounts or holdings directly for the purpose of offering advice.
Pi Square also disclosed any conflict of interest of the investment advisory activities with any other activities of the investment adviser.
To treat all advisory clients with honesty and integrity.
To make adequate disclosure to the investor of all material facts such as risks, obligations, costs, etc. relating to the products or securities advised by the adviser.
To provide clear guidance and adequate caution notice to clients when providing investment advice for dealing in complex and high-risk financial products/services.
To ensure confidentiality of information shared by clients unless such information is required to be provided in furtherance of discharging legal obligations or a client has provided specific consent to share such information.
To disclose the timelines for the various services provided by the investment adviser to clients and ensure adherence to the said timelines.

D. Details of grievance redressal mechanism and how to access it

In case of any grievance / complaint, an investor should approach the concerned Investment Adviser who shall ensure that the grievance is resolved within 21 days of the receipt of the grievance. If the investor’s complaint is not redressed satisfactorily, one may lodge a complaint with SEBI on SEBI’s SCORES 2.0 (https://scores.sebi.gov.in) portal which is a centralized web based complaints redressal system. SEBI takes up the complaints registered via SCORES with the concerned intermediary for timely redressal. SCORES facilitates tracking the status of the complaint. If the Investor is not satisfied with the resolution provided by the Market Participants, then the Investor has the option to file the complaint/ grievance on SMARTODR platform for its resolution through online conciliation or arbitration. With regard to physical complaints, investors may send their complaints to: Office of Investor Assistance and Education, Securities and Exchange Board of India, SEBI Bhavan. Plot No. C4-A, ‘G’ Block, Bandra-Kurla Complex, Bandra (E), Mumbai – 400 051.

E. Rights of Investors

Right to Privacy and Confidentiality
Right to Transparent Practices
Right to fair and Equitable Treatment
Right to Adequate Information
Right to Initial and Continuing Disclosure – Right to receive information about all the statutory and regulatory disclosures.
Right to Fair & True Advertisement
Right to Awareness about Service Parameters and Turnaround Times
Right to be informed of the timelines for each service
Right to be Heard and Satisfactory Grievance Redressal
Right to have timely redressal
Right to Suitability of the Financial Products
Right to Exit from Financial product or service in accordance with the terms of agreement with the investment adviser
Right to receive clear guidance and caution notice when dealing in Complex and High-Risk Financial Products and Services
Additional Rights to vulnerable consumers – Right to get access to services in a suitable manner even if differently abled
Right to provide feedback on the financial products and services used Right against coercive, unfair, and one-sided clauses in financial agreements

F. Expectations from Investors (Responsibilities of investors)

Do’s

Always deal with SEBI registered Investment Advisers.
Ensure that the Investment Adviser has a valid registration certificate.
Check for SEBI registration number. Please refer to the list of all SEBI registered Investment Advisers which is available on SEBI website in the following link: SEBI Registered Investment Adviser Details
Pay only advisory fees to your Investment Adviser. Make payments of advisory fees through banking channels only and maintain duly signed receipts mentioning the details of your payments.
Always ask for your risk profiling before accepting investment advice. Insist that Investment Adviser provides advisory strictly on the basis of your risk profiling and take into account available investment alternatives.
Ask all relevant questions and clear your doubts with your Investment Adviser before acting on advice.
Assess the risk–return profile of the investment as well as the liquidity and safety aspects before making investments.
Insist on getting the terms and conditions in writing duly signed and stamped. Read these terms and conditions carefully particularly regarding advisory fees, advisory plans, category of recommendations etc. before dealing with any Investment Adviser.
Be vigilant in your transactions.
Approach the appropriate authorities for redressal of your doubts / grievances.
Inform SEBI about Investment Advisers offering assured or guaranteed returns.
Always be aware that you have the right to exit the service of an Investment Adviser.
Always be aware that you have the right to seek clarifications and clear guidance on advice.
Always be aware that you have the right to provide feedback to the Investment Adviser in respect of services received.
Always be aware that you will not be bound by any clause, prescribed by the investment adviser, which is contravening any regulatory provisions.

Don’ts

Don’t fall for stock tips offered under the pretext of investment advice.
Do not provide funds for investment to the Investment Adviser.
Don’t fall for the promise of indicative or exorbitant or assured returns by the Investment Advisers. Don’t let greed overcome rational investment decisions.
Don’t fall prey to luring advertisements or market rumors.
Avoid doing transactions only on the basis of phone calls or messages from any Investment adviser or its representatives.
Don’t take decisions just because of repeated messages and calls by Investment Advisers.
Do not fall prey to limited period discount or other incentive, gifts, etc. offered by Investment advisers.
Don’t rush into making investments that do not match your risk taking appetite and investment goals.
Do not share login credentials and password of your trading and demat accounts with the Investment Adviser.